Written by Tudor Services: We are almost at the end of one of our most frustrating experiences in transport and possibly the longest post Brexit delay for any company so far. I would like to be very clear that this was not our customers fault in any way but the importors fault. 22 days in total from the load arriving in Santander port to the truck boarding a ferry back to the UK with the load having never left the port.
Five different agents from the UK, Spain and even one from Portugal as well as a Spanish transport company that we work with were consulted to try and get this load into the country and with pretty much no feedback from the importers the whole time.
It was hard trying to find out exactly what was delaying us. As it turns out the importer had adopted an attitude of burying their head into the sand expecting the paperwork to sort it self out and they will get their goods in the end which of course there is no possible way of this happening as their are documents that have to be signed by them with a notary meaning there is no way around it they cannot have an agent or anyone else to do it on their behalf.
So this affair started when we got off the boat on the 3rd of February the boat was like a ghost ship going out with no more than 12 trucks on board which is unusual for this route. The driver was not allowed to stay in the port overnight so was allowed to leave without the trailer where he parked at a well known stop in Hoznayo 15 minutes away. When he arrived there were several other trucks there without their trailers who had been there for several days and as some eventually got cleared to leave some had to wait a few more days and every time a boat arrived more trucks would turn up to fill the spaces left by the person who had been waiting before them. After waiting for seven days we decided to leave our trailer in the port and borrow a trailer from a Spanish company so the driver could come home and returned a week later to return the loan trailer then to head back to Santander to see if we could finally push the trailer on through with some fresh agents involved who eventually got to the root cause of the hold up and they explained to us that the importer is doing absolutely zero to assist and do their paperwork that they are legally obliged to do if they want to import the goods.
Very frustratingly on the 22nd day the truck is now boarding a ferry back to the UK loaded with the goods all for the sake of something that would have taken the importer half a day maximum to get sorted. The ferry coming back is absolutely packed to the rafters as the case is that bringing goods to the UK is still reasonably easy and smooth but as many like us are finding exporting to the EU can be a very different matter. To say we are annoyed would be an understatement at the moment.
Again I want to point out that our customer has been great the whole way through and has been doing everything they can to try and get to the bottom of this mess and has taken care of us and kept us informed along the way.
I’m sure the remainers are ready to chime in about Brexit and though these new measures are here because of Brexit it is not the root cause of the issue with this load this is down to overwhelming incompetence and unprofessionalism on the importers part.
However this ordeal will not deter us from the international transport market as this is the doing of an individual not a country or industry as a whole and although there are some hurdles to deal with now with new paperwork and guidelines it’s nothing that cannot be learned and streamlined with the right attitude from the people involved.